Megabus offers safe, convenient, affordable bus service. You should u se the Megabus contact number to make a complaint, make a booking, or for general enquiries. About Us Contact and Support Title VI Notice. I double check as I know customer service always lies to make customers wait so I text on Facebook the Megabus page: 'Rebbeca replys: I have no idea where your bus is' .. then 10 minutes later she goes 'There is traffic in Torquay'.. After 40 minutes of delay my wife is very tired so I call the customer service again. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! Calls cost 7p /min plus your company’s access charge. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. Follow Us on Facebook. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. Trying to reserve seat for a trip from Hampton va to Baltimore md. The company provide low-cost and reliable bus service between Toronto, Kingston and Montreal. *Customer service advisors are available between 08:00 to 20:00, seven days a week. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. It's easy--just email Chuck here or at inquiries@megabus.com and he will get back to you with a smile within minutes. You can call Megabus at (908) 282-7420 phone number, write an email, fill out a contact form on their website www.megabus.com, or write a letter to Megabus, 4400 S. Racine Ave, Chicago, Illinois, 60609, United States. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. You can help. Initial MegaBus complaints should be directed to their team directly. 305 Broadway, Suite 205 New York City, NY 10007, USA. Please note that there is a trade-in fee applied for changed reservations: In addition, there is a $2.50 new reservation fee, or $7 when the change is made by telephone, for changed reservations. You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Sometimes your schedule changes. megabus Customer Service Phone Number | Call Now & Skip Wait. If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. megabus makes every attempt to return lost items to their rightful owners and will assist with retrieval to the best of our ability. This allows megabus drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. You can trade in your reservation online as long as it’s more than 3 hours before your scheduled departure. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. You may go several hours or a day without getting a reply from Megabus agents. As a consumer, I am more concerned with how a service is being provided rather than the service itself. The best way to contact Megabus is by calling their customer service number 0845 682 0183. Contact Us. For guidance, this case must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. GetHuman features available: Best alternatives to phone. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Megabus. You’re welcome to snack on our buses. Fares start from $1! The next best way to talk to their customer support team, according to other Megabus customers, is by calling their 908-282-7420 phone number for their Customer Service department. Initial MegaBus complaints should be directed to their team directly. Im waiting for Indy-Chicago 7.15 PM in the bus stop since 7PM, now time 8.16 no bus and no proper response from customer … J’ai rencontr* un probl*me de r*servation ce matin . It also is (1) a bus and (2) very affordable, which means all manner of humanity is likely to be on the bus with you. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! This is the final notice. While 877-462-6342 is Megabus's best toll-free number, there are 7 total ways to get in touch with them. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. We get that. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. We are only responsible for issuing the reservation confirmation in line with your request made on this website. I want a refund of $**. Megabus, Really you having worst service and customer care support. If you can pass for 17 (or it’s close), please have your I.D. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. Customer Service. Service Information. If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. ** plus $***. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 3 hours prior to departure. Booster/car seats are recommended, but only for children under the age of 5. Remind me when call center opens. Online bus ticket booking available. 1538200, MC No. Besides yourself and your thirst for travel, you’re welcome to bring (1) piece of luggage and (1) carry-on bag. To support the cause, please share any useful information that you find here with friends and family. Customer service enquiries concerning megabus services in Canada should be directed to 866-488-4452. From 0-150, people of all ages are required a ticket to travel with megabus, children and babies included. Currently on my megabus ride from New York (*:**pm) to Boston (*:**pm). Sharing is what powers GetHuman's free customer service contact information and tools. So we created a free concierge service you can call at the phone number below. During my last phone call with customer service supervisor Oliver at 2:20pm on 08/03/2020, Oliver hung up on me after informing me that they have a strict no refund policy even though I didn't get to use my ticket! $5.00 for trade-ins 6 to 24 hours from departure. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. Contact Megabus customer service. Unfortunately megabus buses are unable to carry these items unless they are in a case that does not exceed the dimensions stated in the luggage policy. COVID update: Megabus has updated their hours and services. Let our new virtual travel assistant, Chuck, help you out! Once you've submitted the necessary information on the lost item, it will be entered into our system for processing by our lost and found department. Need help? We want to ensure you can quickly and easily change your reservation to match your new schedule. Or, you can call us on +44 (0) 141 352 4444*. Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. We recommend that young adults be prepared to produce a photo ID with proof of age to avoid being refused from traveling on our buses. For more information, see our luggage policy. This is the Megabus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. GetHuman has no relationship with Megabus and does not operate its help desk or customer support operations. If you see any errors in this information, be sure to let GetHuman know. The time frame of response may take several days as an investigation to find the lost item must be completed. Megabus cannot store these items if they are out of a case due to the potential for damage to other customers' luggage. The megabus.com motorcoach service is generally operated in the United States by either Megabus USA LLC, DOT No. Megabus will send an e-mail or text message using the information provided at the time of booking regarding any changes to your service. Pro tips & talking points. Our lost and found department responds to all loss inquiries. Have a question? Bus service across the United States has never been easier. This may include stop changes, schedule changes, cancelled services and weather advisories. Please upgrade your browser to improve your experience and security. Customers are also welcome to call 1-877-GO2-MEGA (1-877-462-6342) to have one of our dedicated customer service representatives assist them … The company features the newest fleet of buses between Toronto and Montreal, luxury double deckers offer free wi-fi, panoramic windows and a green alternative way to travel. Unaccompanied minors under the age of 17 are not permitted to travel on megabus. You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. But check out our information about their phone number 877-462-6342 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. After filling out your trip details in our journey planner, click on the "assisted travel" option, and answer a few simple questions that will allow us to do our very best to accommodate you. Sometimes when you dig through the various help topics and volumes on us.megabus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. 3 reviews of Megabus "Megabus is awesome. My Name is Candace Phillips- Grant I was a passenger on your ********** *pm megabus tri... How can I find fare from Katy Mills to*from downtown Houston? I left my hoodie on the **pm megabus from Toronto to Buffalo airport. This information is also posted on our service … Just email Chuck here or at customerservice@megabus.com and in minutes, he will be able to assist you. Telephone calls and network access charges may apply. Let our new virtual travel assistant, Chuck, help you out! Weird Al writes songs about experiences like this, so if you're sketched out by this prospect, Megabus might not be for you. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. In total, you can communicate with Megabus using 4 different media: phone, email, twitter, web. For assistance making or changing a reservation, please call Megabus Customer Service: 877-462-6342. Calls to this number may be recorded for quality and training purposes. Travel for less with megabus.com to over 90 intercity destinations across the UK. I didn't even request a refund, just a new ticket for the following Saturday. Current hold time. Please bring your reservation number with you to board the bus. Megabus has terrible customer service from the drivers to the agents at the call center. What do I do if I lost an item on the bus? Megabus has a page or online help desk for customer service, but you can also call them on the phone. Can I take my bicycles, skis, snowboards, golf clubs, or musical instruments on board the bus? Megabus is a premier intercity motorcoach service in Canada launched in 2009. Can I cancel and/or get a refund for my reservation? $7.50 for trade-ins 3 to 6 hours from departure. Customers under the age of 17 must be accompanied by an adult (17 years or older). $3.00 for trade-ins more than 24 hours from departure. You are using an outdated browser. MegaBus Customer Service Contacts +44 141 352 4444 (United Kingdom) +1 908 282 7420 (United States) +1 866 488 4452 (Canada) If you wish to travel with more than (1) piece of luggage, then you should buy an additional ticket for each additional piece of luggage in advance of your travel. Customers with special requirements can easily book a ticket on megabus. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. For service advisory information and bus status updates, please call and select option 3: 800-827-3490. This is an example of what a megabus reservation number looks like: 10-1843-090513-M21-1500-WAS-NEW. Fastest way to talk to a real Megabus rep. Do children/babies need a ticket to travel on megabus? The cost of your initial reservation will go toward crediting the new one. If an item is lost on a bus, a lost item inquiry must be reported to our lost and found department by filling out this form. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. Megabus is a cheap mode of transportation that gets you from point A to B. Explore megabus.com Begin your trip and explore the most iconic cities in America. Contact Us. Please check with … ready so we can verify your age and ask for your beauty secrets. I lost my luggage on the megabus, just forgot to pick it up. However, alcoholic beverages are not permitted on the bus (including checked baggage). You’d look pretty silly sitting in your own booster seat. 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